How do I return an item that is faulty? Please take a photo of the faulty product and send us an email at your name and order number and we will be in contact with you as soon as we can.All postage and insurance costs involved in returning products to Belt N Bags are the responsibility of the purchaser except in the case of items received damaged or faulty.

What is your returns policy? Refunds and exchanges are allowed within 30 days of the original purchase date.

After you have done that you can contact us so we can follow it up on our end to make sure all details are correct so we can get your order to you as fast as possible. My order didn't arrive? If your order hasn't arrived you are best to contact Australia post first and lodge an inquiry.Your parcels delivery time will vary depending on your choice of shipping method, your location, weekends, public holidays and other peak periods such as Christmas. If you haven't received a confirmation email with a tracking number please contact us. Your order should be shipped and confirmed within 72 hours of placement. Where is my order? We advise that you check your email to see if you have received a shipping confirmation from us.You can track this on the Australia post website or follow this link: If you are interested in shipping products to another country that is not on our list, please contact us: How do I track my shipping? When your parcel is despatched from our warehouse you will be emailed a shipping confirmation email with an Australia Post tracking number.

How much is shipping and what Countries do you ship to?.

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